Committed to maximizing the long-term value of our products, we deliver tailored full-lifecycle service solutions to mining customers worldwide.
Six Key Service Guarantees
·On-site Presence
On-site experts, spare parts, and training support for zero-distance response
·Global Service Standards
Delivering consistent, timely, efficient, and professional service worldwide
·Global Spare Parts Support
4-tier spare parts response system: HQ → Regional → Mine → Emergency
·Global Service Network
Co-built global service network to deliver support anywhere
·Full-Lifecycle Value-Added Services
Extended warranty, component repair/overhaul, and turnkey solutions
·Smart Monitoring & Predictive Care
Real-time monitoring and remote diagnostics powered by TIMS and AI
Service Goal
To establish the No.1 service brand in the off-road dump truck industry
Zero-distance technical service and periodic patrol service mode
"2123-3"Service
2
2 hours
Arrive on site within 2 hours
1
1 day
Resolve general faults within 1 day(24 hours)
2
2 days
Work out a solution for special faults within 2 days (48 hours)
3
3 days
Resolve major faults within 3 days(72 hours)
3
Three Arrivals
service personnel,spare parts and training personnel arrive at the construction site together with the vehicle
Spare Parts Service
Professional,reliable and worry-free throughout.
Genuine spare parts with original quality and assembly standards.
7,000 m² parts warehouse with over 20,000 types of spare parts in stock.
A professional service support team ensures timely and accurate supply of spare parts.
Training Service
Tailored training programs are offered,including operation training, maintenance training,management personnel training,safety training and other specialized courses.
