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Service Support
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TONLY TOP CARE

The concept of "Zero-Distance and Heartfelt Service" embodies the Tonly's service philosophy. We stay close to real-world application scenarios and plan services across the entire product life cycle, treating service as a warm and tangible extension of the product.

service
  • Service Content
    Zero-distance in personnel, training and communication, spare parts, technical support.
  • Service Goal
    To establish the No.1 service brand in the off-road dump truck industry
  • Service Commitment
    Equipment attendance rate is not less than 90%during the warranty period
  • Service Mode
    Zero-distance technical service and periodic patrol service mode
service
"2123-3"Service
  • 2
    2 hours
    Arrive on site within 2 hours
  • 1
    1 day
    Resolve general faults within 1 day(24 hours)
  • 2
    2 days
    Work out a solution for special faults within 2 days (48 hours)
  • 3
    3 days
    Resolve major faults within 3 days(72 hours)
  • 3
    Three Arrivals
    service personnel,spare parts and training personnel arrive at the construction site together with the vehicle
Spare Parts Service
Spare Parts Service
Professional,reliable and worry-free throughout.
Genuine spare parts with original quality and assembly standards.
7,000 m² parts warehouse with over 20,000 types of spare parts in stock.
A professional service support team ensures timely and accurate supply of spare parts.
Training Service
Training Service
Tailored training programs are offered,including operation training, maintenance training,management personnel training,safety training and other specialized courses.